People & Culture Manager

Job Description

Present in MENA countries, OTO is a multi-language, All-in-one Shipping Management Software that helps Ecommerce Stores and Omnichannel brands to ship their e-commerce orders seamlessly with 100+ shipping companies locally and internationally. Our customers are looking for the best way to deal with shipping and OTO provides the easiest one. We are in the journey of building MENA’s next global startup, but solving a global problem, which is shipping! How? Automation is one of our keywords (or OTOmation as we like to write it). Innovation and Automation together make shipping accessible to everyone.

OTO is always looking for high-energy, self-motivated, committed individuals who are passionate about their work. We’re building a culture where amazing people (like you) can do their best work at OTO. We have a no-door policy, which means we encourage openness, honesty, and respect for other points of view. Our team members enjoy a challenging environment and they take care of each other, but mostly we all love Pizza – you will know why later 😉

Looking for a company where you can be part of a quick learning team, shaping the future of global e-commerce? Welcome on board!

OTO is now on the hunt for an experienced and energetic People & Culture Manager. You will bring your expertise and enthusiasm into the team, and drive OTO growth into the MENA Market. We are looking for someone who is highly enthusiastic, energetic, and results-driven.

You will be responsible for:

• Execute all regional day-to-day tasks and HR operations from A to Z;
• Execute the implementation of OTO’s HR strategies and all HR initiatives alongside the OTO’s Head of Heros;
• Seek out best practices and trends on talent strategy and retention-related topics and optimize these processes when required under the guidance of OTO’s Head of Heros;
• Handle all regional day-to-day activities and HR operations from A to Z;
• Manage and process all governmental relations related to the Human Resources department;
• Train and oversee junior team members on the proper handling of all new joiner onboardings and exits;
• Manage any and all internal HR softwares related to OTO’s from A to Z;
• Conduct recruitment activities and close hirings in a fast-paced environment;
• Analyze and filter candidate profiles and find top talents in a large pool of applicants;
• Accurately manage monthly payroll activities with little or no supervision;
• Handle all communications between the HR Department and OTO employees;
• Manage meetings with external partners related to Health Insurance and Social Security operations;
• Assist OTO’s leadership & management team in building an empowering culture through effective performance management and feedback, coaching and support;
• Ensure compliance in all of OTO’s organizational activities;
• Lead and develop a full-fledged employee Handbook to include relevant policies and procedures that makeup OTO’s culture;
• Develop innovative and engaging learning and development solutions to ensure a culture that constantly supports growth & development initiatives for OTO’s employees;
• Conduct an organizational review through brainstorming activities and make suggestions for improvements related to OTO’s reporting and organizational structure;
• Suggest new HR projects and take the lead role in fulfilling their requirements to benefit the HR Department;
• Take an active role in vital HR meetings with top management and make suggestions for improvements;
• Oversee the handling of all new joiner orientations to ensure a smooth transition;
• Handle monthly payroll operations to ensure an accurate salary review process;
• Create top-notch job descriptions with ease and find ways to elevate OTO’s roles;
• Take part in the creation of company-wide questionnaires and surveys such as Stay Interviews, Employee NPS Evaluations etc.;
• Take part in conducting managerial evaluations to ensure proper managerial practices that promote high retention rates;
• Act as the main contact for all People & HR related matters and disputes;

• Minimum 6 years of experience in an HR role within the Saudi Market with at least 3 years on a senior level. 

• Hands-on experience with Human Resources Information Systems (HRIS).

• Knowledge of Applicant Tracking Systems

• Solid understanding of labour regulations and payroll management.

• Extensive knowledge of Saudi governmental aspects 

• Extensive knowledge of full-cycle recruiting

• Excellent verbal and written communication skills in both English and Arabic.

• Excellent problem-solving abilities

• Team management & Leadership skills

• BSc/MSc in Human Resources or relevant field

It will be considered a big plus if you:

• Have international experience.

• Have previously worked in fast-growing SaaS start-ups.

In OTO, we have adapted the Remote Working culture, where we work from home, favourite coffee shop, on the beach, or at an art museum! You can work from anywhere you like. We are result-driven, and you will be surrounded by aggressive achievers. Keep in mind, we are not able to provide a Sponsorship Visa for this role; Therefore, It is essential that you apply for this position only if you have legal authorization to work in the country in which you are applying.

• No clocking in/out. We don’t believe in micromanaging, and our working relationships are based on mutual trust; that’s why we don’t require our team to clock in and out of work. Of course, this trust relationship works both ways!

• Work alongside an ambitious and supportive team. We are growing fast, and no two days look the same at OTO, but one thing never changes: your colleagues are always there to support you and to bounce off ideas!

• Growth and learning opportunities. We believe that in order to grow as a company, our team also needs to continue learning and developing.

• Stock options: we believe that everyone should feel like building his own company! That’s why we offer stock options for all employees working at OTO.