Director of People

Job Description

Nacelle is a composable commerce platform that allows brands and retailers to easily syndicate commerce and content data to multiple heads, endpoints and channels by transforming, storing and reindexing data in real-time. With Nacelle, companies can future-proof their business by composing the commerce stack they want — giving them the agility needed to build unique and dynamic shopping experiences, while optimizing business operations for growth. Nacelle is a venture-backed company with over $75 million raised from institutional investors including Tiger Global, Index Ventures and iNovia. For more information, go to nacelle.com

We’re on a mission to fuel merchant growth by orchestrating data without limitation.

As Director of People, you will continuously evaluate and improve strategy, policy, systems, and processes to scale Nacelle’s remote-first team. You thrive in the role of HR in organizational transformation – seamlessly adapting and integrating service delivery, talent, and technology into HR strategy to create great business value. You will partner with executives and team leaders to build and support their organizations. As a People team leader, you will challenge the status quo to continue to make Nacelle a great place, where people are inspired to do their best work. This role will report to the VP of Operations.

• Lead and manage a growing People team responsible for managing employee experience throughout the employee lifecycle
• Assess and execute a People strategy that aligns and moves the business towards continued growth, innovation and improvement
• Provide HR support and consultation to the business; answering employee and manager questions about HR programs, policies, and other HR-related items 
• Provide leadership, direction, and expertise to ensure standardized practices and documented processes
• Utilize a system design approach (crafting processes from the outside-in) to create and execute a roadmap that focuses on efficiency and results
• Streamline processes and ensure alignment with key stakeholders inside the Operations Team (Talent Acquisition, Payroll, Equity Administration, Finance, IT Security & Compliance)
• Build and cultivate collaborative relationships across the organization (GTM, R&D)
• Drive a progressive, proactive, positive culture, and increase levels of engagement, enablement, and retention
• Provide leadership and oversight of business expansion solutions, ensuring scalability
• Maintain in-depth knowledge of local, global, and federal employment laws

In your first 30 days:

• Assess current practices, policies, and procedures for identifying staffing needs, promoting job opportunities, reviewing candidates, integrating new team members, and harnessing talent across the company
• Assume management of pertinent vendor relationships, including: Rippling (HRIS), Lattice (performance Management), Pave (compensation benchmarking), and Sequoia Consulting (benefits broker)

In your first 90 days:

• Draft a comprehensive plan for people team management and a project plan to roadmap modifications and enhancements
• Manage successful onboarding of new team members
• Define operational metrics and KPIs 
• Implement periodic team events that promote cross-functional sharing of ideas and knowledge, strengthen employee engagement, and instill stronger personal connections with our vision and mission

In your 6 months:

• Have your finger firmly on the pulse of Nacelle’s team, culture, and operations
• Scale and improve several aspects of employee experience
• Optimize onboarding to decrease ramp time and increase employee performance
• Be well-versed in current benefits and have made adjustments deemed appropriate after benchmarking process
• Build and execute a comprehensive surveying strategy; propose and implement recommendations to improve retention, employee experience, and engagement
• Build and socialize career growth paths/ladders across the organization
• Set a career development path to attain your personal and professional objectives

• You posses a strong background in progressive HR with a demonstrable track record of building and optimizing processes and systems
• You have experience in scaling a People team in a venture backed organization
• You have strong experience leading people and cross-functional organizations
• Working knowledge of regulatory and legal requirements related to employment and People compliance
• Working knowledge of business employment solutions and the options available such as utilizing a EOR, PEO, and hiring contractors
• Comfortable with ambiguity and fast change with an ability to adapt quickly and easily
• Demonstrable ability to own, execute and deliver on short- and long-term projects using roadmaps and aligning with key stakeholders
• Strategic and innovative thinker; able to prioritize and use sound judgment and decision-making
• Executive presence with excellent written and oral communication skills
• Business insight and high EQ to successfully collaborate with executives and business partners at all levels

If you meet most of the criteria for this position, we would still love to hear from you! We believe in fostering talent, growing and providing training to our team as we believe great human beings come first and building skillsets can happen over time.

• Competitive compensation packages
• Stock options
• Robust benefits packages which include medical, dental, vision, HSA/FSA, as well as employer-paid life insurance, and short/long-term disability
• 401(k) with an employer match
• Unlimited Mental Health Teledoc appointments
• Paid parental leave
• Unlimited PTO in addition to paid holidays and sick days
• Monthly wifi stipend
• Home office setup budget
• Annual Learning and Development stipend
• 100% Remote culture with a minimum of one company in-person retreat per year + team-specific retreats
• Company provided laptop
• An environment that values and promotes continuous learning, true ownership, and teamwork

At Nacelle, we strive to promote a culture where all employees feel supported and comfortable to provide constructive feedback in ways that we can continue to grow and practice our values of “forever learning, ownership, honesty and integrity, and teamwork.” 

Nacelle is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

Nacelle is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to Nacelle’s Talent Acquisition Team at TA@getnacelle.com if you need any assistance completing our application or need accommodations during your interview process.

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