Senior Client Success Manager


SketchDeck HQ

October 19, 2022

Job Description

SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our global community is united by our values. Together we commit to:

  • Work as a team
  • Push boundaries
  • Act with humility
  • Take ownership
  • Have heart

As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for the preservation and progression of our culture.

SketchDeck is looking for a Senior Client Success Manager / Account Manager to join our team! You will play a key role in building trust-based, strategic relationships with our most important clients and ensuring their long-term success and growth. You must be based in the US and available to travel to clients as needed (estimated quarterly).

You will report to the Director of Business Development.

In this role you will be responsible for:

  • Building strong relationships with decision makers – Our clients are the marketing teams of US-based, B2B companies, mostly in the tech industry. The decision-makers on these teams range from marketing directors to VPs of marketing. This role focuses on developing and maintaining close relationships with these marketing leaders.
  • Client Service and Communication – Serve as a regular point of contact for clients’ strategic and account questions, lead monthly client calls, send account reporting and handle resulting follow-up questions and communications. You will also be expected to take the lead on challenging client situations with guidance from the Director of Business Development.
  • Account Strategy – Lead successful client programs by developing effective strategies and tactical plans for achieving client goals. Provide new, innovative ideas for clients to drive the overall relationship strategy. Serve as the go-to resource for clients’ product and process knowledge and collaborate with our Project Managers and Design Directors. to help them deliver the best possible experience for the client.
  • Pitch Process – Work alongside the Business Development and Creative Operations departments to pitch new projects.
  • Account onboarding – Plan and coordinate new strategic account onboarding to set the account up for success. Over time, look for opportunities to automate the account onboarding process to enable scalability and rollout to smaller accounts.
  • Reporting and Analysis – Provide clients with regular reporting. Identifying if there are any gaps or opportunities in clients’ current project strategy. Develop strategic program plans and present insights and recommendations to clients.
  • New Opportunities – Identify, track and win large projects and growth opportunities within your accounts. Able to think outside of the box to present new and interesting opportunities to clients.
  • Business reviews – Run regular strategic reviews with accounts to align on progress, build excitement, and set the team up for ongoing success.
  • Account renewals – You will lead the membership renewal process.
  • Problem resolution – Occasionally accounts come up against challenges. This role will work with the client and SketchDeck team to identify problems, uncover the cause, and implement a fix while managing client communication throughout the triage process to preserve the relationship.


  • 5+ years in an account manager, director, or advisory position in a creative / ad agency or creative management consulting environment
  • Experience collaborating across an organization.
  • Experience with relationship-building and growth of enterprise accounts
  • Knowledge of the creative / design / marketing delivery process and ability to hold a high bar for deliverables
  • US-based (we are a remote company, so any location in the US is fine) with the ability to travel as needed


Don’t meet every single requirement? We’re still interested in what you may bring to our table! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. SketchDeck is dedicated to hiring people who enhance our company and culture. If you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the candidate we didn’t know we were looking for, be it for this role or another open role in the future.

SketchDeck is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.


We pride ourselves on being a great place to work. By joining the team, you will get

  • Health insurance (medical, dental, and vision)
  • Stock options
  • 401(k) with company match
  • Fully remote working (that started pre-covid and will continue after!)
  • Paid time off that grows with tenure
  • Annual company retreat
  • Computer hardware of your choice (up to $1500)
  • $500 towards your office setup expenses
  • To work with a talented team of designers, business people, and engineers!