HR Advisor II (12 Months FTC)

Job Description

We’re Charlie and we exist to Make Work Better. We believe the best way to do this is by equipping progressive <100-person companies with effortless HR tools to deliberately craft a happy, high-performing culture every day. We’re looking for a HR Advisor to join our growing HR Advice team on a 12 month fixed-term contract – and resolve complex queries whilst providing a high quality service to our customer base. Come on and join us to make work better!

We have a career progression framework that includes Individual Contributor (IC) and People Manager (PM) tracks. IC1 is a Junior HR Advisor, IC4 is a Senior HR Advisor, and IC levels 2 and 3 cover that middle area.

As a HR Advisor you’ll be responsible for:

• Account managing a portfolio of customers and building lasting relationships
• Resolving complex HR issues to a high standard, including but not limited to performance, conduct issues, redundancies and restructures
• Coaching customers on dealing with sensitive and challenging people issues
• Keeping up to date with changing UK employment legislations and how it impacts small businesses
• Advising customers on how progressive policies and processes tailored to small businesses can help shape a great people culture
• Ensuring high quality documents and reviews are provided to customers within agreed timescales e.g handbook creations, handbook reviews and contract reviews
• Owning and implementing proactive outreach campaigns to engage customers
• Mentoring and upskilling Junior HR advisors
• Designing and conducting training for customers

Requirements

• Level 7 CIPD
• In-depth knowledge of employment law and able to independently resolve complex HR issues
• Ability to multitask, work under pressure and manage multiple deadlines
• Strong communication skills
• Great attention to detail
• Desire to learn and contribute ideas to help build a world class service

• Experience working with small to medium sized businesses

We will still consider applications even if you don’t meet every single one of the above requirements, so don’t be put off if you don’t match them absolutely perfectly!

We unfortunately cannot offer visa sponsorship and you must be able to work in the UK.

How we’re crafting ownership, belonging and structured flexibility:

• A team of around 47 that genuinely enjoy spending time together, with regular in-person and remote events to foster connection
• 9 day fortnights — our adjusted work week. We have every other Friday off work and have a meeting-free Wednesday on the five-day weeks to give time for deep work
• Hybrid-first approach; we optimise for office and remote working to be valued equally, and to be equally valuable
• Live anywhere in the UK; we have 8 set days per year that we require the team to be together in our London office, but you have the flexibility to live anywhere in the UK
• 90 bookable “nomad working” days outside of the UK in any timezone each year
• No fixed working hours; you take ownership over how you get your work done
• An amazing office space in East London’s pet-friendly Second Home, and membership access to their wider London, Lisbon and LA locations.
• “Exploration days” when you can work on whatever across the company
• We have review cycles 3x a year using our transparent career progression framework, and dedicated personal development time

You can find out more about the way we work at Charlie by checking out our Handbook here

• A benchmarked salary from £36,500 to £41,000 based on your level within our progression framework

Benefits

• £30 monthly wellbeing budget
• £500 yearly flexible working budget
• £550 yearly learning budget
• 25 days annual leave + public holidays + Christmas break
• A huge focus on mental health, including bookable “Personal days”
• Access to Spill, offering six 121 counselling sessions and much more support
• A sabbatical of up to one month paid at 50% of salary, for every 3.5 years worked at Charlie

We are an equal opportunity employer and believe in the power of a diverse, inclusive team.

We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.

Please let us know if you require anything which would enable your success throughout our interview process.