Customer Success Manager (m/f/d)

Job Description

At Code Intelligence we empower DevSecOps! We want to become the number one automated cyber security testing platform! So far, we are on a good track – our platform CI Fuzz already secures customers such as Continental, Google, and Telekom have already reached a new level of application security testing and shipped more secure and stable software faster.

What to Expect

You will be part of a very technical, talented, and fast-growing team that ensures big and small companies untap the full potential of CI Fuzz. As a Customer Success Manager, you will guide your customers to get the most out of our software. Starting with the onboarding process and continuing through the adoption cycle to enable them to achieve the best possible results. You will work with our Application Security Engineers (ASE) assisting and consulting with our customers on how to use our platform most effectively.

What is waiting for you?

Customer Success Managers (CSMs) work closely with the ASEs, product team, sales and marketing. Your main responsibility is to get most of our product offering and manage successful customer relationships.

You will be the face to our customers planning and guiding them through the entire customer journey.

There are three essential components:

Drive Adoption – find solutions for your customers’ challenges by closely working with our ASEs to solve technical challenges and educate our customers. You will:

• Build an adoption plan and support the customer journey from onboarding on to drive adoption
• Build relationships with key stakeholders and decision makers
• Collaborate with sales to grow and expand your customer accounts
• Manage the expansion and renewal process

Voice of our customers – you will be the voice of our customers internally at Code Intelligence. You will be the authority for the status of your customers and will:

• Make sure that customer requirements and feedback are synchronized with our product management so that we continue to develop CI Fuzz in a customer-oriented way.
• Track and manage customer health metrics
• Develop customer “fuzzing champions” to empower and evangelize within the customer organisation

Program Management – we work internationally with many types and sizes of customers and a solid vision for success backed up with a clear plan is key. You will:

• Practice operational excellence with clear and transparent reporting for customers
• Run regular customer health checks and be proactive in the management of all risks and issues

About us and the working atmosphere

• A collaborative team atmosphere, flat hierarchies, and start-up spirit
• Genuinely world class technology
• You have the opportunity and empowerment to actively develop our products and customers
• You become part of a start-up culture that is characterized by recognition, respect, and support
• Work flexibly from within Germany, and for office days, we have a beautiful location in Bonn with a view of the Rhine and excellent transport connections
• 30 days of vacation
• A ticket for public transport, sponsored gym memberships, and subsidized team lunches. And of course, we invest in your skills with a dedicated annual personal development budget. Lots of other benefits from great IT equipment, subsidized gym and lunch offers through to some CI branded swag

Do you share our passion for software security?

Would you like to use your knowledge and skills in an innovative environment?

Then we are looking forward to receiving your application!

What are we looking for?

• You will show leadership and bring value to experienced and technical teams.
• You will be one step ahead of the game – working proactively to ensure that we meet the needs of our customers.
• Winning initiative-taking spirit and a passion for cyber security and IT in general.
• You have shown that you work in a structured way, learn fast and can manage and collaborate with team members and stakeholders alike.
• You get the big picture, but also dig into the details and are a finisher.
• Good understanding of modern software development processes, including Dev(Sec)Ops and CI/CD. Hands-on experience is a plus.
• Good understanding of typical bugs and security vulnerabilities in C/C++ and Java (such as CWE or OWASP Top 10). Hands-on experience is a plus.
• Extraordinarily strong communication and presentation skills and be passionately working with customers and building sustainable relationships.
• Development and or project management experience a benefit.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field desired.