Sales Engineering Manager

Job Description

Ambassador Labs (formerly Datawire), the cloud native developer experience leader, enables developers to code, ship, and run applications faster and easier than ever. Maker of top Cloud Native Computing Foundation (CNCF) open source projects, including Emissary-ingress and Telepresence, Ambassador Labs delivers a developer control plane for Kubernetes that integrates the development, deployment, and production infrastructure for developers and organizations worldwide including Microsoft, PTC, NVidia, and Ticketmaster. Ambassador Labs is backed by top investors including Insight Partners, Matrix Partners, Trinity Ventures, and Four Rivers Group.

Reporting to the VP Sales, the Sales Engineering Manager will be driving technical engagement and adoption of the Ambassador Labs’ solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. This includes both sales engineers and customer success engineers.

Here’s a bit more insight into what your work life will be like at Ambassador Labs

• Manage, hire and scale a team of sales engineers and customer success engineers
• Build and iterate the sales engineering playbook and teach members of our sales, sales engineering, and customer success teams in the process
• Work with sales and company leadership to identify areas of improvement in our sales process
• Become an expert in Ambassador Labs’ product and technology stack
• Work closely with prospective customers to clearly communicate and demonstrate value proposition
• Collaborate with engineering, product, and UX on prioritization of feature creation and development based on business requirements and pain points identified with users
• Drive post-sales onboarding and nurture motions to drive adoption and consumption of Ambassador’s products
• Be the voice of our customers

About You

• 5+ years of pre/post sales management experience leading a team of technical field engineers
• Experience leading and mentoring a team of growing pre sales engineers.
• You’ve supported and sold highly technical products to users
• Experience with solution architecture – creating defined processes, guidelines and best practices
• Have a firm grasp of the customer journey, from trial to adoption.
• Bachelors degree in Computer Science or equivalent professional experience

We are looking forward to hearing from you. We move quickly and decisively. We don’t need to talk to 20 other candidates to make a decision. We strongly believe that Ambassador Labs’ success is dependent on hiring a diverse team. Diversity means a broader spectrum of opinions, ways of working and approaches to solving problems; we feel it is critical to helping drive the creativity, innovation and sound decision-making our customers love us for! This is a demanding application process and a significant career move that’s well worth considering. We appreciate you giving us that consideration, and we promise to give you our full attention in return. Talk to you soon!