.Net Application Support – Team Lead

Job Description

Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to improve productivity and drive results to global clients throughout North America.

With over two decades of unparalleled experience, Derex provides supports to its clientele, across such industries as Systems Integration, Banking and Finance, Telecommunications, Pharmaceutical and Life Sciences, Energy, Healthcare, Technology, Transportation, and local and federal Government agencies.

Experienced production support analyst. The successful candidate will be responsible for daily Production Support functions for suite of applications. He/She will work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.
Daily Responsibilities:
• Provide front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
• Solve production down situations under tight SLA deadlines
• Root cause and problem resolution follow-up
• Debug and fix production issues by analyzing java code, complex sql queries & stored Procedures
• Look for efficiency improvement in & productivity savings Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades.
• Communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues
• Interact with clients and demonstrate empathy to situations and challenges
• This is a great opportunity for someone with good project management skills and can demonstrate flexibility
• Strong business acumen, communication and presentation skills
  Required Skills:
• 7 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support)
• Proven expertise in Typescript/Javascript, .Net, Node.Js, react.js, Web API
• Nice to have knowledge in Kafka, Type ORM, Gaph Ql, CI/CD, Docker, Kubernetes
• Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
• Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
• Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Ability to assess initial severity, gather impacts, creates tickets (REMEDY), engage necessary
• support teams, and escalate as necessary to ensure timely restoration
• Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving
• Flexible to work for extended hours and on weekends as needed to handle high priority issues
• Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
• Ability to deal with complex information, processes and relationships to derive a simple solution
• Good ability to navigate ambiguity and quickly establish credibility
• Excellent spoken and written English complete with clear oral communication skills
• Experience in Change management and Incident management tools
Desired Skills:
• Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
• Working experience in SDLC processes
• Exposure to Logistics industry

All your information will be kept confidential according to EEO guidelines.