Customer Care Associate

Job Description

Who We Are

PlanetArt’s mission is to be the leading online destination for personalized invitations, announcements, home décor and other personalized products. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality and meaningful finished products and memorable celebrations of life events. Visit www.planetart.com to learn more.

What You’ll Do

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Other duties as assigned

Requirements

• Excellent written and verbal communication skills
• Friendly, bright and outgoing personality with a “can do” attitude
• Internet savvy, general computer skills, and at least average typing skills (40wpm)
• Preference for at least one-year customer service experience in a call center environment
• Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
• Reliable attendance
• Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

Work from Home Requirements

• Reside within easy commute distance to one of our locations
• Private, distraction free environment
• Reliable high-speed internet access (non-Wifi connection for computer)
• Experience working from home in Customer Service preferred