Business Analyst


Crum & Forster

October 19, 2022

Job Description

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. Approaching $4 billion in written premium as of 2021, C&F enjoys a financial strength rating of “A” (Excellent) by A.M. Best. C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people – 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards. C&F is part of Fairfax Financial Holdings, a global organization with $23.8 billion in revenue as of 2021. For more information about Crum & Forster, please visit our website:

In this role you will be a part of a dynamic team that supports our Commercial Lines Risk Engineering Partners and Platform. You will work closely with the Risk Engineering Teams, the Operations team, and the vendor.


What you will do:

  • Lead efforts to elicit and document business requirements from internal customers; understand analyze, evaluate the technical requirements and translate to functional and non-functional requirements
  • Be the point of contact for our business partners and the vendor; act as point of escalation for moderate to difficult issues
  • Coordinate release enhancement, release, upgrades, and user acceptance testing
  • Develop requirements and solicit vendor SOWs
  • Maintain and groom backlog of feature request
  • Maintain regular touchpoints with business partners through user priority sessions
  • Provide outstanding customer services; production support as issues arises, conduct analysis and problem solving
  • Bring productivity to our user community

What you will bring to C&F:

  • 5+ years experience working in an Tech. Business Analyst or similar capacity
  • Excellent interpersonal, collaboration, and communication skills; ability to express complex technical concepts in business terms
  • Project Management Experience
  • Strong organization skills
  • The ability to work independently and/or with a team
  • Excellent documentation, include building and maintaining system diagrams
  • Positive attitude, strong problem solving skills and ability to think critically
  • Aptitude to learn new skills and technologies
  • Competitive compensation package
  • Generous 401K employer match
  • Employee Stock Purchase plan with employer matching
  • Generous Paid Time Off
  • Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
  • A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
  • A dynamic, ambitious, fun and exciting work environment
  • We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community


At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.