Technical Product Manager-Remote
Job Description
We’re looking for an amazing Technical Product Manager to fill this role. You’ll be responsible for acting as a point of risk escalation for the team, understanding and representing user needs, formulating a problem-solving and decision-making approach to handle issues, communicating the application support policies, procedures, and SLA to the relevant parties, monitoring and reviewing service levels, helping to manage overall prioritizations between production incidents/problems, release management, upgrades, and new application implementation, serving as a point of escalation for operational incidents; ensuring the appropriate resources are engaged for timely action and proper traction.
Here’s a summary of what Holland America Group is looking for in its Technical Product Manager . Is this you?
Responsibilities
Application, Infrastructure, and Operations Support and Delivery
Provides technical knowledge and capabilities as a subject matter expert
Troubleshoot/Support complex technology issues with a high degree of ownership
Ensures activities falling within their scope of responsibility comply with privacy, security and compliance policies and requirements (SOX, PCI, etc.)
Collaborates internally within team and across teams to identify and fix technical issues or drive design or implementation of new products or features
Provides support to critical and non-critical enterprise and proprietary systems with a high degree of ownership
Ensures escalations to other IT support members is transitioned effectively
Provide support outside of normal working hours as needed to maintain service levels for production systems
Provides and ensures software requirements, processes, and procedures are documented and maintained when applicable.
Manages individual tasks and timelines and is accountable for delivery
Works and collaborates effectively in a team environment with a mixed audience (Business Users, First Level Support, Executives)
Contributes to application projects delivering solutions which meet or exceed quality standards
Provides or recommends application and process improvements where applicable
Pro-actively identifies risks and roadblocks to success
Liaise between external software, hardware, and support vendors within the IT department when applicable.
Good communication skills with all audiences (external vendors, end-users, and management).
Adhere to IT Compliance and Security of all supported applications.
Adheres to company ITIL principles and processes.
Please note that this position can be 100% remote, US only
Requirements
High School Diploma/GED, Associate’s Degree.
Bachelor’s Degree or equivalent experience.
Deep understanding of technology with emphasis on software development.
Systematic approach to troubleshooting problems.
Understanding of modern software design patterns 7+ years’ experience in software engineering, including experience managing production systems. Area of expertise will vary by team but may include (Java, .NET, Cobol) Experience working in an agile environment.
Demonstrated success working on software engineering problems that span multiple products.
Demonstrated ability to deliver through other software engineers.
Ability to demonstrate company core values in daily interactions.
Evidence of a strong sense of ownership and product understanding. Prior experience with operational support for a critical business or commercial system.
Minimum 5+ years working in IT Support.
Minimum 5+ years working on IT Projects.
Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
Benefits
Cruise and Travel Privileges for You and Your Family
Health Benefits
Flex Friday
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
#PCL
Job Description
We’re looking for an amazing Technical Product Manager to fill this role. You’ll be responsible for acting as a point of risk escalation for the team, understanding and representing user needs, formulating a problem-solving and decision-making approach to handle issues, communicating the application support policies, procedures, and SLA to the relevant parties, monitoring and reviewing service levels, helping to manage overall prioritizations between production incidents/problems, release management, upgrades, and new application implementation, serving as a point of escalation for operational incidents; ensuring the appropriate resources are engaged for timely action and proper traction.
Here’s a summary of what Holland America Group is looking for in its Technical Product Manager . Is this you?
Responsibilities
Application, Infrastructure, and Operations Support and Delivery
Provides technical knowledge and capabilities as a subject matter expert
Troubleshoot/Support complex technology issues with a high degree of ownership
Ensures activities falling within their scope of responsibility comply with privacy, security and compliance policies and requirements (SOX, PCI, etc.)
Collaborates internally within team and across teams to identify and fix technical issues or drive design or implementation of new products or features
Provides support to critical and non-critical enterprise and proprietary systems with a high degree of ownership
Ensures escalations to other IT support members is transitioned effectively
Provide support outside of normal working hours as needed to maintain service levels for production systems
Provides and ensures software requirements, processes, and procedures are documented and maintained when applicable.
Manages individual tasks and timelines and is accountable for delivery
Works and collaborates effectively in a team environment with a mixed audience (Business Users, First Level Support, Executives)
Contributes to application projects delivering solutions which meet or exceed quality standards
Provides or recommends application and process improvements where applicable
Pro-actively identifies risks and roadblocks to success
Liaise between external software, hardware, and support vendors within the IT department when applicable.
Good communication skills with all audiences (external vendors, end-users, and management).
Adhere to IT Compliance and Security of all supported applications.
Adheres to company ITIL principles and processes.
Please note that this position can be 100% remote, US only
Requirements
High School Diploma/GED, Associate’s Degree.
Bachelor’s Degree or equivalent experience.
Deep understanding of technology with emphasis on software development.
Systematic approach to troubleshooting problems.
Understanding of modern software design patterns 7+ years’ experience in software engineering, including experience managing production systems. Area of expertise will vary by team but may include (Java, .NET, Cobol) Experience working in an agile environment.
Demonstrated success working on software engineering problems that span multiple products.
Demonstrated ability to deliver through other software engineers.
Ability to demonstrate company core values in daily interactions.
Evidence of a strong sense of ownership and product understanding. Prior experience with operational support for a critical business or commercial system.
Minimum 5+ years working in IT Support.
Minimum 5+ years working on IT Projects.
Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
Benefits
Cruise and Travel Privileges for You and Your Family
Health Benefits
Flex Friday
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
#PCL
Join Our Communities
Find Your Dream Job Without Leaving Your Social Media Feed
