Technical Success Manager
Job Description
Gtmhub is seeking an incredible Technical Success Manager with relevant experience to join the team. This position is based in Paris but you can also join our team from anywhere in France with a reliable internet connection.
We believe that everyone deserves to work in an environment where there is consistent alignment between mission and activity; where transparency breeds trust; where accountability reigns; and where focus results in positive outcomes. That’s why we have built the world’s best business orchestration platform, powered by the proven OKR methodology, so our clients (and we!) can achieve the missions that matter.
We are honored to support over 500,000 users across 75 countries and 1,000+ organizations including Red Hat, Adobe, Societe Generale, and TomTom. We’ve raised over $160 million in funding, including our most recent Series C led by Index Ventures.
The Role We are looking for a super-smart, innovative, and over-achieving Technical Success Manager with a passion for making customers successful while building technology solutions.
You will own the customer relationship from a technical perspective and, together with the Customer Success Manager, will support our strategic customers throughout their journey, from onboarding to continued adoption and usage of the platform. You will help our customers translate complex business needs into data-driven solution designs. You will be responsible for the solution implementation ensuring high customer satisfaction levels.
The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical, and tenacious, and can effectively interact with a team.
The Details-As a Technical Success Manager, you’ll:
- Partner with Customer Success Manager to ensure client success from onboarding to continued adoption of the platform
- Customize reports, insights, and design solutions tailored to customer use cases and needs
- Partner with customers in configuring out-of-the-box integrations
- Actively working as a technical advisor for any queries related to either out-of-the-box or custom solutions
- Successfully translate customer pains/requirements to proposed solutions and implement the proposed solutions
- Understanding customer internal processes in detail and seek for improvement and optimizations in the provided solution
- Building applications and/or scripts to enhance customer experience
- Effectively communicate client needs to our developer teams for future product enhancement
- About the Interview process
- Transparency is one of our core values. Here’s what you can expect during the interview process and we will be sure to share more details about the process on your introductory call:
- Introductory call with our Talent Team
- Cognitive and Behavioral Assessment
- Hiring Manager Interview – 60 minutes
- Technical test
- Technical test review and Interview – 60 minutes
- Final Interview with the SVP of Success – 60 Minutes
- Reference Check
- Offer to join our team
Skills Needed
- Previous experience as Technical Success Manager, Solution Engineer, Implementation consultant or similar position
- Proficiency in SQL
- Knowledge of HTML, JavaScript or AngularJS
- Knowledge of Python or other programming skills is an advantage
- Understanding of APIs
- Understanding of complex enterprise solutions
- Familiar with SaaS technologies
- Ability to Speak and write in English and French at a business level
- Ability to forge strong, long-lasting relationships with customer
- Ability to creatively explain and present complex concepts in an easy-to-understand manner
- Solid technical background with understanding and/or hands-on experience in data integrations
- Curious and pro-active in nature
- Excellent problem-solving and analytics skills
- Passionate about making customers successful
- Excellent verbal, written and presentation skills in French and English
- BA/BS degree or equivalent, preferably in Computer Science
Benefits
- Competitive base salary
- Quarterly bonus opportunities (up to 25%)
- Generous Referral Bonus
- Stock option opportunities
- Meaningful and challenging work in a rapidly scaling, global startup
- Flexible hours and a remote-friendly environment
- Uniquely transparent and casual environment
- The opportunity to work with smart, driven, and caring colleagues
- The ability to grow your talents and career
