Sr. Technical / Product Writer

Job Description

We’re in a growth period and we need to expand our Marketing team! We’re looking for someone who’s ready to take on Content & Community, someone who’s ready to build, cultivate, and communicate with our CertiK Chain community. Your work will have a big impact, so if that excites you, read on! You will be integral in writing technical content about all parts of CertiK, from our clients, to our research, to our new products. You’ll also cultivate the existing social media communities for CertiK Chain by owning & executing on a calendar of campaigns for the year.

About You:

• You’re a self-starter. You believe in tackling the most important problems, even if they are the most difficult problems. You’re comfortable with the unknown and understand that you’re probably going to be wearing multiple hats—and that excites you!
• You’re accountable and obsessed
  with improvement, both in yourself and in others. You’re up to the challenge of building a world-class company that aims to build tools and infrastructure for more secure software.
  

Responsibilities:

1. Research, write, and produce a high volume of client-facing documentation, including user guides, slideshow-style feature tours, contextual help prompts, FAQs, and release notifications.
   
2. Take ownership of the writing needs for one or more product areas, building relationships with interdisciplinary colleagues across the company to provide cohesive user assistance solutions.
   
3. Employ logical content strategy to forefront essential information for the fast-moving blockchain ecosystem.
   
4. Shift seamlessly between writing precise instructional documentation and more conversational, benefit-focused promotional announcements.
   
5. Work closely with engineering and product teams to understand your products and the customers who use them.
   
6. Gain quick domain knowledge of market sectors and blockchain security.
   
7. Other Important Information:
   
8. This role will be working closely with the Marketing, Business Development, and Product teams.
   
9. Remote candidates are welcome to apply.
   
10. Target annual salary for this role performed in the US is $75,000 – $120,000.
    
11. The exact compensation at which this job is filled will be determined by the skills and experience of qualified candidates.

Who You Are:

• Obsessed with technology. The thought of diving head-first into the technical side of blockchain is thrilling to you. You don’t need to be a software engineer, but maybe you’ve considered learning to code at one point, and you’re the type to read up on the latest technologies during your free time.
  
• A self-starter. You don’t just wait for someone to tell you what to do next. Instead, you proactively seek for the next project or ways you can help the team.
  
• A strong writer and communicator. Given the nature of the role, this is kind of a given. But make sure to cross your t’s and dot your i’s—show us your most impeccable writing skills!
  
• Level-headed. Because of the open nature of online communities, you need to be able to remain calm in all types of situations and with all types of people.
  
• Empathetic. It can sometimes be tricky to get your message across in the digital world, so you’re mindful of the way your actions and words can be interpreted.
  
• 3+ years of experience writing customer-facing user guides and business deck
• 3+ years of experience writing UI/UX copy

Bonus Points If You Have…

1. Prior experience with and enthusiasm for blockchain systems.
   
2. Prior experience in a fast-paced, growing start-up environment.