Customer Support Manager, Evenings


September 30, 2022

Job Description

Job Overview:

  • Job Title: Customer Support Manager, Evenings
  • Hiring Company: Whatagraph
  • Company Website:
  • Remote Locations: Worldwide
  • Job Type: Remote, Full-Time

Who we are and what we do

Whatagraph is the go to B2B SaaS platform for brands and agencies to simplify their marketing data monitoring and reporting. We do that by ingesting all the marketing performance data on the web and providing a birds-eye view of marketing performance in a visual dashboard.

Our platform is a unique pain-killer with a clear vision – To Empower Everyone to Make Data-Driven Decisions. Fast.

Last year saw us experience some of the fastest growth in the Baltics startup ecosystem. We secured $7.2 m in investments, and saw our team grow from approximately 50 at the start of the year to roughly 100 today. This year our main focus is consolidating our internal processes and focusing on bringing our product to the next level, in order to maximize the strength of our position within the market.

What we’re looking for

Top class user experience is always on the forefront of our focus, hence we’re looking to bolster our team with one Customer Support Manager, who would focus on delivering

On this journey, you will be a part of the team of 6 Customer Success and 5 Customer Support Managers, led by our inspiring Team Lead of Customer Success Milda. So if you are looking to join a fast-growing startup and not afraid to go the extra mile in a supportive, friendly and tight-knit team – this could just be your perfect career move!

Job Responsibilities:

  • Communicate (via live chat and e-mail) with our customers that come from 5 different continents.
  • Build and maintain relationships by making our customers happy and successful.
  • Analyze customer feedback to implement changes in the product or processes.
  • Create content that helps our customers be successful with Whatagraph (articles, videos, etc.).
  • Document new processes and troubleshooting steps to improve efficiency.
  • Suggest improvements and be a part of their implementation.

Job Requirements:

  • Experience in IT/Technical customer support or customer success, if you’ve done it over live chat – even better.
  • Fluency in written and spoken English – this is our main communication language when supporting our customers.
  • Great written communication skills to manage critical situations.
  • Willingness to learn fast and a lot. Mostly about digital marketing.
  • Customer-centricity – willingness and ability to go the extra mile for every customer.
  • Proactiveness, a high sense of self-organization and ownership.
  • Ability to work evenings (15:30 – 00:00) GMT+3.

Employee Benefits:

  • A gross salary: 1,200-1,500 EUR/Month.
  • An international environment: You’ll work within a global team spread all across the globe, be it Dublin, Nairobi, Vilnius, or Budapest.
  • A product that grows: We are big believers in creating what matters. Our platform keeps evolving to enable marketing professionals to understand their performance data and with regular exciting new feature additions you will be at the forefront of creating happiness in communicating new value to our growing customer-base, learning everyday.
  • A company that grows: Doubling in revenue in the past year, and tripling in team size, we have ambitious plans for continued growth in the near future.
  • Professional growth: We hire people we trust, and we give team members autonomy to do their best work. To enable that, you’ll get our full support with regular feedback, conferences, and access to e-learning platforms.
  • A flexible work environment: Work with us remotely or onsite in our offices in Lithuania. If you choose to work onsite, coffee, snacks, and fresh office space (in case you’ll work from Vilnius) and a sea-spirit (in case you choose to work from Klaipda) will await you.
  • A top tier tech stackYou’ll have full access to the software necessary to enable your success.

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